Privacy Policy
Last updated: 20 July 2025
Your privacy matters to us. This Privacy Policy explains how Random Ducks collects, processes, and protects your data in accordance with GDPR and applicable laws of Bosnia and Herzegovina.
Your privacy matters to us. This Privacy Policy explains how Random Ducks collects, processes, and protects your data in accordance with GDPR and applicable laws of Bosnia and Herzegovina.
Introduction
In accordance with the Personal Data Protection Act of Bosnia and Herzegovina, RANDOM DUCKS
d.o.o. („RANDOM DUCKS“ or „we“) is the data controller and, in certain cases, the data processor.
Therefore, in this Privacy Policy, we will inform you about how we handle your personal data and
provide you with specific advice that you should follow when using our Services.
This Privacy Policy applies also to visitors of the public website www.randomducks.com owned and
operated by RANDOM DUCKS.
This Privacy Policy explains our practices regarding the personal data that you voluntarily provide
while using our website.
In accordance with the Personal Data Protection Act of Bosnia and Herzegovina, RANDOM DUCKS
d.o.o. („RANDOM DUCKS“ or „we“) is the data controller and, in certain cases, the data processor.
Therefore, in this Privacy Policy, we will inform you about how we handle your personal data and
provide you with specific advice that you should follow when using our Services.
This Privacy Policy applies also to visitors of the public website www.randomducks.com owned and
operated by RANDOM DUCKS.
This Privacy Policy explains our practices regarding the personal data that you voluntarily provide
while using our website.
Purpose of Processing
The processing of personal data is necessary for the purpose of maintaining our business and
providing Services, so we kindly ask you to carefully read the Terms of Use and this Privacy Policy to
understand how we operate. Terms defined in the Terms of Use carry the same meaning in this
document. If you do not want us to collect and process your personal data as described in this Privacy
Policy, you should not use our Services. We are not responsible for the content and/or privacy policies
of any other users or links that you may be directed to through our website, other websites, and/or
applications.
By using the Services, you accept the terms of this Privacy Policy and agree to the collection, use,
disclosure, and protection of your personal data.
The processing of personal data is necessary for the purpose of maintaining our business and
providing Services, so we kindly ask you to carefully read the Terms of Use and this Privacy Policy to
understand how we operate. Terms defined in the Terms of Use carry the same meaning in this
document. If you do not want us to collect and process your personal data as described in this Privacy
Policy, you should not use our Services. We are not responsible for the content and/or privacy policies
of any other users or links that you may be directed to through our website, other websites, and/or
applications.
By using the Services, you accept the terms of this Privacy Policy and agree to the collection, use,
disclosure, and protection of your personal data.
Personal Data
The basic data we require is your email address. Depending on the extent to which you wish to use the
Services, you may need to provide additional personal data such as:
Full name;
Date and year of birth;
Phone number.
For marketing, analytics, and service improvement purposes, we may collect data such as:
IP address;
Internet access application;
Mobile internet access application;
Location information from a mobile device, if you enable the application to use your location;
Information about how you use the Services;
Device ID and browsing behavior.
You are not legally obligated to provide the above personal data. However, some Services may be
unavailable to you without providing such personal data.
The basic data we require is your email address. Depending on the extent to which you wish to use the
Services, you may need to provide additional personal data such as:
Full name;
Date and year of birth;
Phone number.
For marketing, analytics, and service improvement purposes, we may collect data such as:
IP address;
Internet access application;
Mobile internet access application;
Location information from a mobile device, if you enable the application to use your location;
Information about how you use the Services;
Device ID and browsing behavior.
You are not legally obligated to provide the above personal data. However, some Services may be
unavailable to you without providing such personal data.
Source of Personal Data and Third-Party Disclosure
We primarily collect personal data directly from you when you use our Services. However, in certain
cases, we may receive your personal data from third parties, such as marketing partners, analytics
providers, or publicly available sources, but only when such data sharing is legally permitted.
Personal data may be disclosed to:
- Travel agencies or business partners, depending on the reasons for using the Services;
- Employees and authorized contractors of RANDOM DUCKS who need access to the data to
perform their tasks;
- Service providers engaged to process data on our behalf (such as hosting, analytics, or
marketing partners);
- Competent government authorities, courts, or law enforcement agencies when legally
required or authorized.
We primarily collect personal data directly from you when you use our Services. However, in certain
cases, we may receive your personal data from third parties, such as marketing partners, analytics
providers, or publicly available sources, but only when such data sharing is legally permitted.
Personal data may be disclosed to:
- Travel agencies or business partners, depending on the reasons for using the Services;
- Employees and authorized contractors of RANDOM DUCKS who need access to the data to
perform their tasks;
- Service providers engaged to process data on our behalf (such as hosting, analytics, or
marketing partners);
- Competent government authorities, courts, or law enforcement agencies when legally
required or authorized.
Use of Personal Data
We respect your privacy. Your name, email address, and/or other personal data will not be made
available to third parties without your consent, except in cases stipulated by this Privacy Policy.
First, it is necessary for us to process your personal data in certain ways in order to provide Services
in accordance with the agreement we have concluded with you, as well as in accordance with the
Terms of Use.
Second, when you provide your consent for the use of your personal data, we will use them in
accordance with that consent.
Third, we may use your personal data to maintain and improve the quality of our Services.
We use your personal data for identification and verification. If you provide your consent, we will use
your personal data for online and offline marketing, contacting you via messages or phone calls,
general market research, etc. Information about how you use the Services may be used to send
targeted promotional materials.
RANDOM DUCKS does not use your personal data for automated decision-making, that produces
legal effects or significantly affects you in a similar way, except profiling if you consent to receive
targeted promotional materials.
We respect your privacy. Your name, email address, and/or other personal data will not be made
available to third parties without your consent, except in cases stipulated by this Privacy Policy.
First, it is necessary for us to process your personal data in certain ways in order to provide Services
in accordance with the agreement we have concluded with you, as well as in accordance with the
Terms of Use.
Second, when you provide your consent for the use of your personal data, we will use them in
accordance with that consent.
Third, we may use your personal data to maintain and improve the quality of our Services.
We use your personal data for identification and verification. If you provide your consent, we will use
your personal data for online and offline marketing, contacting you via messages or phone calls,
general market research, etc. Information about how you use the Services may be used to send
targeted promotional materials.
RANDOM DUCKS does not use your personal data for automated decision-making, that produces
legal effects or significantly affects you in a similar way, except profiling if you consent to receive
targeted promotional materials.
Retention of Personal Data
RANDOM DUCKS will retain your personal data for as long as your user account remains active, we
have your consent, or we are legally obligated to retain the dat. However, you may request access to
your personal data or erasure, unless we have a legal obligation to continue processing such personal
data.
RANDOM DUCKS will retain your personal data for as long as your user account remains active, we
have your consent, or we are legally obligated to retain the dat. However, you may request access to
your personal data or erasure, unless we have a legal obligation to continue processing such personal
data.
Cookies
RANDOM DUCKS uses cookies for analyzing how users interact with the website in order to
improve the quality of our services. Please read our Cookie Policy to learn more how we use cookies.
RANDOM DUCKS uses cookies for analyzing how users interact with the website in order to
improve the quality of our services. Please read our Cookie Policy to learn more how we use cookies.
Responsibility
RANDOM DUCKS is not responsible for the accuracy of data provided by business partners, nor for
the accuracy of data entered by other users, or for the accuracy of the processing results of such data.
RANDOM DUCKS is not responsible for the accuracy of data provided by business partners, nor for
the accuracy of data entered by other users, or for the accuracy of the processing results of such data.
Requests
For any of your requests (such as adding, editing, or deleting) regarding your personal information,
please contact us at the following email address: doug@randomducks.com
For any of your requests (such as adding, editing, or deleting) regarding your personal information,
please contact us at the following email address: doug@randomducks.com
Compliance and Additional Rights
We will strive, to the best of our ability, to comply with all applicable laws and regulations while
undertaking the actions stated in this document. You, on the other hand, can exercise all rights granted
to you by applicable laws and regulations, such as:
- to know what personal information we have collected and to request copies of that data;
- to request correction or erasure of your personal data that is inaccurate or processed contrary
to applicable requirements;
- to send us a request to limit the collection, processing, or use of your personal information;
- to object to the processing of your personal information for reasons specified in applicable
laws and regulations;
- to request data portability.
Also, if you have given a consent to processing of your personal data, you may withdraw the consent
by contacting us to the email adress indicated above. Withdrawal will not affect lawfulness of
processing before the consent is withdrawn.
If you believe your personal data has been processed in violation of applicable data protection laws,
you have the right to file a complaint with the supervisory authority:
Agency for Personal Data Protection in Bosnia and Herzegovina
Dubrovacka 6, 71000 Sarajevo
Phone: +387 33 726 250
Email: azlpinfo@azlp.ba
Website: https://www.azlp.ba
We will strive, to the best of our ability, to comply with all applicable laws and regulations while
undertaking the actions stated in this document. You, on the other hand, can exercise all rights granted
to you by applicable laws and regulations, such as:
- to know what personal information we have collected and to request copies of that data;
- to request correction or erasure of your personal data that is inaccurate or processed contrary
to applicable requirements;
- to send us a request to limit the collection, processing, or use of your personal information;
- to object to the processing of your personal information for reasons specified in applicable
laws and regulations;
- to request data portability.
Also, if you have given a consent to processing of your personal data, you may withdraw the consent
by contacting us to the email adress indicated above. Withdrawal will not affect lawfulness of
processing before the consent is withdrawn.
If you believe your personal data has been processed in violation of applicable data protection laws,
you have the right to file a complaint with the supervisory authority:
Agency for Personal Data Protection in Bosnia and Herzegovina
Dubrovacka 6, 71000 Sarajevo
Phone: +387 33 726 250
Email: azlpinfo@azlp.ba
Website: https://www.azlp.ba
Amendments
This Privacy Policy is subject to changes and updates from time to time.
In the event of significant changes to the Privacy Policy, users will be notified via the website or by
email.
If you continue to use the Services after any changes to the Privacy Policy, it will be considered that
you have accepted the changes.
The date of the last revision of this policy is located at the beginning of this page.
This Privacy Policy is subject to changes and updates from time to time.
In the event of significant changes to the Privacy Policy, users will be notified via the website or by
email.
If you continue to use the Services after any changes to the Privacy Policy, it will be considered that
you have accepted the changes.
The date of the last revision of this policy is located at the beginning of this page.
Your trusted partner for medical travel, wellness recovery, and cultural healing experiences, based in Sarajevo, serving the world.
Phone (Whatsapp)
Phone (Europe)
Location
Sarajevo, Bosnia and Herzegovina
© Random Ducks 2025. All rights reserved.
Designed & developed by Core Bridge
Your trusted partner for medical travel, wellness recovery, and cultural healing experiences, based in Sarajevo, serving the world.
Phone (Whatsapp)
Phone (Europe)
Location
Sarajevo, Bosnia and Herzegovina
© Random Ducks 2025. All rights reserved.
Designed & developed by Core Bridge
Your trusted partner for medical travel, wellness recovery, and cultural healing experiences, based in Sarajevo, serving the world.
Phone (Whatsapp)
Phone (Europe)
Location
Sarajevo, Bosnia and Herzegovina
© Random Ducks 2025. All rights reserved.
Designed & developed by Core Bridge